Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Reading | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last updated: July 2026

Pharmacy Weight Loss Reading is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Pharmacy Weight Loss Reading, a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Reading and across the UK. We act as the Data Controller for all personal information you provide to us.

2. Data We Collect

To provide our pharmacy and weight loss services safely and effectively, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, BMI, and any other clinically relevant information required to assess your suitability for treatment.
• Payment details: Transaction information processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, and usage data collected when you visit our website.

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments and medications.
• Process and dispense your prescriptions following pharmacist approval.
• Arrange delivery of your medication, typically within 1 working day of pharmacist approval.
• Communicate with you regarding your order, treatment, or any clinical concerns.
• Maintain accurate records as required by our regulatory obligations as a GPhC registered pharmacy.
• Improve our services and ensure patient safety.

Our lawful basis for processing health data is the provision of healthcare services and, where applicable, your explicit consent. We process general personal data on the basis of contract and legitimate interests.

4. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly.
• Analytical cookies: Help us understand website traffic and user behaviour so we can improve our service.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data to any third party. We may share your information only in the following circumstances:

• Healthcare providers: Where clinically necessary, we may share relevant information with other healthcare professionals involved in your care.
• Delivery partners: Limited personal details (name and address) are shared with our courier service solely to fulfil your medication delivery.
• Payment processors: Your payment information is handled securely by our third-party payment provider.
• Regulatory bodies: We may be required to disclose information to the GPhC or other regulatory authorities where required by law.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted. You may request earlier deletion where it does not conflict with our legal or regulatory obligations.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised staff only.

8. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data where appropriate, object to or restrict how we process your data, and request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us:

Pharmacy Weight Loss Reading
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours. If you believe your data has been handled incorrectly, you have the right to raise a concern with the relevant data protection authority.